Questions & Answers
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Jiangxia East No. 1 Road, Baiyun Dist,
Guangzhou, Guangdong, China
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
HOW DO I FIND MY RING SIZE?
Having trouble figuring out your ring size? Head on over to our Ring Size Chart
WHAT IS THE DIFFERENCE BETWEEN GOLD VERMEIL AND GOLD PLATED?
Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.
I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order, please call us at (+86)-020-37417257. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team at (+86)-020-37417257. Don’t forgot to add us in your safe Email List.
EVERY TIME I PUT A SECOND ITEM IN MY SHOPPING CART, THE FIRST ITEM DISAPPEARS?
Oops, that’s a weird one! It has to do with the particular web browser you are using. Try switching browsers or call (+86)-020-37417257 and we will gladly take your order over the phone.
WHAT IS THE DEAL WITH CZ?
Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut. One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people wear cubic zirconium stones because it’s a great way to keep up with the trends.
WHY AM I RECEIVING DOUBLE CHARGES ON MY CREDIT CREDIT/BANKING CARDS?
Unsettling, isn’t it? Blame the banks. This always happens when your purchase is pending. Wait until the order clears with your bank and you’ll see you’ve only been charged once.